Refund policy

Returns and refunds

14-day withdrawal right (EU/EEA)
If you are a consumer in the EU/EEA, you have the right to withdraw from your order within 14 days of receiving it, without giving a reason. To exercise it, email support@premiumcleats.com with your order number before the 14 days expire. You then have 14 days from that notice to send the item back.

Condition of returned items
Every return is inspected. To be accepted, items must be unworn, unused, unwashed and undamaged, with all original tags and accessories; please include the original packaging where possible. You may handle the goods as you would in a shop, but you are liable for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item. If an item is returned used, washed, damaged or without tags, we may refuse the return or reduce the refund to reflect the loss in value, to the extent permitted by law.

Return shipping
For change-of-mind returns, you pay the return shipping cost and any customs charges. We do not offer free returns. Contact us first and we will provide the return address and instructions. For faulty, damaged-in-transit or incorrect items, we cover the return shipping.

Refunds
We will refund the item price and the standard outbound delivery cost to your original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide proof of return, whichever is earlier. Upgraded or express delivery costs are not refunded. We may deduct for diminished value as described above.

Faulty, damaged or incorrect items
Contact us as soon as possible with your order number and photos. We will arrange a replacement or refund and cover the return shipping. This does not affect your statutory rights.

Exceptions
The 14-day withdrawal right does not apply to personalised or custom-made items (for example, printed names or numbers), sealed hygiene products once unsealed (for example, socks), or other goods excluded by law. Sale items are not excluded from the withdrawal right.

Damage caused by the customer
Damage caused after delivery by accident, misuse, normal wear or improper care is not a manufacturing fault. We may refuse a return or refund for such damage, subject to your statutory rights.

Business details
PremiumCleats, Tallinn, Estonia. Contact: support@premiumcleats.com.